Your order will be sent carbon neutral with DHL go green or UPS carbon neutral.
It’s important for us to avoid single used plastic whenever possible. All our packaging is from recycled sources, FSC approved and plastic free. We want to encourage you to give our boxes a second life by re-using them.
After order confirmation you will receive a tracking number, so you know where your item is at any point.
Are you in Berlin? Mail us for an appointment in our showroom to check out our quality or pick up your order. We would be delighted to meet you in person.
We are a fair trade company, not only in production, but with everyone involved in our company. That means we value every worker, including our hard working postman/woman. Therefore we don’t regularly offer free shipping or returns.
We offer free delivery on orders above 100 EUR within the EU and free delivery in Germany on all orders above 50 EUR.
Europe: €15 or Free when you spend €100 (4-10 working days)
*Rest of the World: €40 (7-10 working days)
Orders will be sent during business hours from Monday to Friday, not on weekends or bank holidays.
*Delivery to countries outside the EU known as Delivered duty unpaid (DDU) or (DAP) delivered at place, may be subject to local import taxes, which you’ll need to take care of. The import duty is not included in the listed online price, so you will be responsible for import duties/taxes incurred in the destination country/region.
If you are not satisfied with your purchase you can return your item within 14 days after receiving. Please make sure the item is not used and in its original packaging for you to be refunded within 14 days. Contact us for the correct delivery address.
We work with the best factories in Europe to create valueable products. Everything is handmade and therefore mistakes can happen. If you have any problem with your item please send a mail to hello[at]1-3-3-1.com and we will find a solution.